CS04 - Investigation Skills for Practitioners
“This course, together with others provided by Howard and his team are proving invaluable for our business. I particularly like the engagement level and use of real examples that our teams can relate directly with.”
Iain Burnett, Head of Engineering Support Services, Greater Anglia
Overview
Presented by experienced investigators; a well developed and presented investigation can save lives and other losses. Sadly all too often investigations are rushed or overly complex.
This course gives the investigator key skills to enable them to conduct an appropriate investigation; from conduct through to complex incidents. We major on the maintenance error investigation as this is the most common type encountered.
Key topics:
1 Introduction to investigation, types and reason why
2. Understanding risk
3. Human performance and the impact on error
4. Gathering and preserving robust evidence
5. Interviewing effectively
6. Logical analysis leading to realistic recommendations
7. The disciplinary investigation
EngPro Approach
This course can be delivered onsite or online, although we prefer onsite. The delegate is immersed in a number of real-life case studies that they use to develop skills they have learnt.
Using in-class exercises, combined with practical application throughout the two days; culminating in the presentation of investigation recommendations. A highly interactive course that delegates thoroughly enjoy, and take much from.
Previous Clients:
“Engaging and good interaction with the delegates.” – Production Manager, Ilford Depot
“Howard is a great presenter, and it is good to learn from him and the experience he has” - Depot Manager, Greater Anglia
“Presentations were very clear, and much prefer fact sheet online to notes - great” - Senior Production Manager, Hitachi Rail Ltd.
“From a personal perspective I would have preferred the course face-to-face; but online was not bad alternative” Outstation Manager, Virgin Trains Ltd.
Specifications:
Duration: 2 days
Location: Ideally onsite, but can be delivered online
Delivery style: Experienced investigator, presenting and sharing key experience and knowledge
Target Audience: Any manager who has to conduct investigations
Typical co-hort size: 9 to 12 delegates
Key skills learnt:
The investigation flowchart - choosing the right level of investigation.
Legal obligations in rail and aviation as applicable
Event reporting
Investigator attributes
Initial response to incidents and the collection of perishable evidence
Understanding risk and the link to recommendations and investigation depth
Human performance and the causation likelihood in incidents and maintenance error investigations
Drilling to root causes, how and why
Incident factors
Introduction to a fair culture
On day 2 we work through a real case study - from your industry (relatable)
Gathering evidence, understanding factual correctness
Challenging personal bias
Working as part of an investigation team on larger investigations
Effective scope
Preserving evidence
Interviewing skills - setup, unusual witnesses, body language
Enhanced cognitive interviewing techniques
Questioning techniques
Managing the remote interview
Facts to findings to conclusions to recommendations
Report writing
Effective recommendations
The disciplinary investigation
Case studies:
EngPro have several standard case studies developed over time covering technical, HSE, and conduct type investigations.
If your group size is reasonably large, we would recommend that we discuss EngPro building a tailored company-specific case study that is naturally more relatable to your staff. Due to the time required to develop the case study we only offer this for higher numbers of courses.
Accreditation: This course counts 16 hours CPD, for Engineering Council UKSPEC competences B, C and D.
Certification: If requested e Certificates for attendance can be provided.
Examination: This course can have an examination, if that is required.
Supporting materials: Life-long access to our extensive delegate resource centre; all materials for the training delivery; all in-class exercises; further reading advice.
Additional costs: Nil - the price we will quote is inclusive of travel, substance and any other associated costs.