CS02 - Understanding Your Industry (Rail)
“This course, together with others provided by Howard and his team are proving invaluable for our business. I particularly like the engagement level and use of real examples that our teams can relate directly with.”
Iain Burnett, Head of Engineering Support Services, Greater Anglia
Overview
Presented by industry experts; a developing professional maintainer will both want and need to understand about their business. How the company makes money, and the part they play in building customer confidence.
This course will start to separate a good technical ‘train fixer’ and develop them into a more rounded leader; making better decisions, managing better investigations, and contributing more to business growth.
Key topics:
1 A brief history of the rail industry, moving from British Rail days, through privatisation and onto NRCs
2. Different types of rail company and the part they play in the collective ‘machine’ that is rail
3 Departments within our company, finance, HR, materials etc. How matrix management works
4 Rail infrastructure, an introduction
5 The regional operations centre, interface and challenges
6 The passenger, how maintenance impacts their experience and how performance is measured
EngPro Approach
This course, as all our workshops are, is delivered onsite at your location. The facilitator is an experienced rail executive that has been promoted through the ranks and is able to relate business importance at the right level.
The workshop is facilitated learning, using real examples from your organisation. There are a few exercises, but in the main the topics are covered in a high-impact fashion with much delegate interaction.
Previous Clients:
“Engaging and good interaction with the delegates.” – Production Manager, Ilford Depot
“Howard is a great presenter, and it is good to learn from him and the experience he has” - Depot Manager, Greater Anglia
“Has given me a much better understanding of my role in the business and my responsibility to society” - Senior Production Manager, Hitachi Rail Ltd.
Specifications:
Duration: 1 day
Location: Ideally onsite, but can be delivered online
Delivery style: Experience rail executive, promoted through the ranks; presenting and sharing key experience and knowledge
Target Audience: All developing maintenance leaders, especially those who are striving for Engineering Council Registration
Typical co-hort size: 9 to 12 delegates
Key skills learnt:
Rail as an industry, it’s drivers and the politics surrounding it
The drive for privatisation, the advantages and challenges this brought
Railtrack and Potter’s Bar
The role of the DfT, the ORR, RSG and, RSSB
The Train Operating Company (TOC) commercial drivers and margin indicators
The Outsourced Maintenance Organisation - additional challenges seen in these organisations
Network rail structure, governance and, management
Departments within our business, and how the matrix works
HR, Finance, Safety, Quality, Technical - how these link and the drivers
Optimising maintenance - why do it?
The use of IT
Introduction to rail infrastructure management
Introduction to depot and rail infrastructure
The ROC and our company operations - the train plan, through to the passenger
The passenger experience
Measure customer satisfaction and other performance indicators in rail
Case studies:
There are no case studies associated with this workshop, but several external texts are referenced to allow delegate follow up and further learning.
Accreditation: This course counts 8 hours CPD, for Engineering Council UKSPEC competence C.
Certification: If requested e Certificates for attendance can be provided.
Examination: This course can have an examination, if that is required.
Supporting materials: Life-long access to our extensive delegate resource centre; all materials for the training delivery; all in-class exercises; further reading advice.
Additional costs: Nil - the price we will quote is inclusive of travel, substance and any other associated costs.