On The Edge – The Importance of the Review

Sadly, in the desire/need to get vehicles out on daily service, be they aircraft, trains or, buses, we deploy significant human effort, leaving no time, desire or, energy to review performance. Next shift we come in and do the same thing again, and this daily-driven cycle leads to a very short horizon. Without reviewing our performance, we never learn. Without learning, we will never improve; I hear people talk of having say, 20-years of experience, but without an effective review, as a friend once said to me, “is it 20-years’ experience, or one-years’ experience repeated 20 times?” Often when our consulting teams observe reviews, they appear more about ‘understanding a reason for failure’, rather than as a method to learn.