Team Leader – Level 3 course
Investigation Skills for Practitioners
CS04
Presented by experienced investigators
A well-developed and presented investigation can save lives and other losses. Sadly all too often investigations are rushed or overly complex.
This course gives the investigator key skills to enable them to conduct an appropriate investigation, from conduct through to complex incidents. We major on the maintenance error investigation as this is the most common type encountered.
KEY TOPICS
Introduction to investigation, types and reason why
Understanding risk
Human performance and the impact on error
Gathering and preserving robust evidence
Interviewing effectively
Logical analysis leading to realistic recommendations
The disciplinary investigation
“This course, together with others provided by Howard and his team are proving invaluable for our business. I particularly like the engagement level and use of real examples that our teams can relate directly with.”
Iain Burnett, Head of Engineering Support Services
Course
delivery
This course can be delivered onsite or online, although we prefer onsite. The delegate is immersed in a number of real-life case studies that they use to develop skills they have learnt.
Using in-class exercises, combined with practical application throughout the two days, culminating in the presentation of investigation recommendations. A highly interactive course that delegates thoroughly enjoy and take much from.
Course
specification
Duration
3 days
Location
Ideally onsite, but can be delivered online
Delivery style
Experienced investigator, presenting, sharing key experience and knowledge.
Target audience
Any manager who has to conduct investigations.
Typical cohort size
9 to 12 delegates
Core topics
The investigation flowchart – choosing the right level of investigation
Legal obligations in rail and aviation as applicable
Event reporting
Investigator attributes
Initial response to incidents and the collection of perishable evidence
Understanding risk and the link to recommendations and investigation depth
Human performance and the causation likelihood in incidents and maintenance error investigations
Drilling to root causes, how and why
Incident factors
Introduction to a fair culture
On day two we work through a real case study – from your industry (relatable)
Gathering evidence, understanding factual correctness
Challenging personal bias
Working as part of an investigation team on larger investigations
Effective scope
Preserving evidence
Interviewing skills – setup, unusual witnesses, body language
Enhanced cognitive interviewing techniques
Questioning techniques
Managing the remote interview
Facts to findings to conclusions to recommendations
Report writing
Effective recommendations
The disciplinary investigation
Case studies
EngPro have several standard case studies developed over time covering technical, HSE, and conduct type investigations.
If your group size is reasonably large, we would recommend that we discuss EngPro building a tailored company-specific case study that is naturally more relatable to your staff. Due to the time required to develop the case study we only offer this for higher numbers of courses.
Accreditation
This course counts 16 hours CPD, for Engineering Council UKSPEC competences B, C and D.
Certification
If requested e-Certificates for attendance can be provided.
Examination
This course can have an examination, if that is required.
Supporting materials
Life-long access to our extensive delegate resource centre; all materials for the training delivery; all in-class exercises; further reading advice.
Additional costs
None – the price we will quote is inclusive of reasonable UK travel and subsistence, any associated registration fees, exam setting and moderation.
Feedback from
previous delegates
COURSE DELIVERED TO
COURSE FEEDBACK
“Engaging and good interaction with the delegates.”
Production Manager, Ilford Depot
“Howard is a great presenter, and it is good to learn from him and the experience he has.”
Depot Manager, Greater Anglia
“Presentations were very clear, and much prefer fact sheet online to notes – great.”
Senior Production Manager, Hitachi Rail
“From a personal perspective I would have preferred the course face-to-face; but online was not bad alternative.”
Outstation Manager, Virgin Trains
Book CS04 course now
Alternatively,
Call us via +44 (0)7841 029 276
Email us at contact@engpro.co.uk
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Other Team Leader –
Level 3 courses
BROCHURE
Assured development & support for your maintenance professionals
Our pathway provides managers in engineering a structured method to ease into management and then accelerate their capabilities to deliver more for their organisations; and grow personal potential. We take managers from first promoted novices, through to more advanced techniques - in our simple 'pick n mix' training suite.